A few days ago I posted about Meijer's new mPerks program. One of the benefits to signing up for this new digital program is that you would receive a $5.00 off a $5.00 or more purchase - and how great would that be! $5.00 in free groceries, right?
I quickly signed up and planned my trip to Meijer. With all of the hot deals this week, I was thrilled! I had my trip planned out to the penny (of course!) and was excited to get a few things that I otherwise probably would not have bought this week.
I was not very happy when I got up to the register, scanned my products, and the $5.00 did not come off. I regretfully put everything back on the shelf - I wanted that $5.00 off!
I read online that Meijer had just been backed up loading the coupons and that the problem was to be resolved. So, I went back to the store....loaded up my cart, went to check out, and it still did not deduct the $5.00 :-( Customer Service at Meijer stated they had no idea what was going on and that I would have to contact mPerks directly.
I contacted the mPerks department today and talked with a lovely customer service assistant. She explained to me that the mPerks program was not supposed to go live to the public until 8/29/10. I let her know that I understood that, but that I had signed up a few days ago under the premise that I would receive the $5.00 coupon - and that I knew a lot of others had signed up under that premise as well.
She stated they have no way to get into the computers at this point, but let me know that if the promo $5.00 does not come off - to contact the head cashier or the "authorized" cashier at the store I shop. She even went a step farther to connect me directly to the store so that they would be aware of what was going on. I talked with the store and they let me know how they would make it right for me if the promo did not automatically deduct on my next trip.
I appreciate this level of service. It can be very frustrating at times to expect a deduction in your bill and then not have it occur. After my two trips this week to Meijer and the seemingly poor customer service that I received in store - I was dreading returning to shop there (even with all the great deals!). I am satisfied that they are going to make this right.
If you're having problems with your mperks account not working as it should (ie - deductions not coming off, etc) head over to customer service and ask for the head cashier. They should be able to work something out for you. They also let me know that it would be helpful for them to bring in a print out of the mperks page where it shows the coupon loaded and your mperks number.
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5 comments
Karen says:
August 26, 2010 at 10:59 am (UTC -5 )
I am glad you got your problem fixed
….but I am not clear….are we not to try to use the $5 coupon until 8/29? Are the accounts/coupons deleted until then and we have to sign up again?
I have read elsewhere that others used the coupon with no problem….have they “stopped” them from working?
savingmoneywisely says:
August 26, 2010 at 12:13 pm (UTC -5 )
I took it that you can use it if you’ve already signed up and loaded it. I don’t know if they have now stopped new registrations from happening until 8/29 – that wasn’t made clear. My husband has an account as well and his is still showing as active on the website.
I too have seen that other have been able to use with no problem, but others were having the same problems as I did. I don’t know if it has to do with how quickly we all got signed up or what. I know they were pretty bogged down when it launched!
The customer service assistant said that if you have a print out from the site with your mperks number on it and the promotional $5.00 off coupon showing as “clipped” to take it to CS and ask for the head cashier – she said they would then take care of it. The Florence store confirmed this when I talked to them today.
It sounds like maybe they were just overwhelmed with the response and not yet ready for it to go 100% live……I still don’t understand why if they didn’t want it to go until 8/29 why they made it public 8/24?
Anyway, hopefully everyone that wants that discount will be able to get it without a whole lot of trouble. It would be a shame for Meijer to lose customers over a new program that went awry.
Karen says:
August 26, 2010 at 2:28 pm (UTC -5 )
Thanks for the extra info.
What a pain….this is akin to the Cellfire debacle.
Karen says:
August 28, 2010 at 1:55 pm (UTC -5 )
I did this on FRI….it worked fine
savingmoneywisely says:
August 28, 2010 at 2:28 pm (UTC -5 )
I went today and it worked like magic! I was nervous b/c I hate having to go to customer service and explain everything again….but today it came off without a hitch – maybe they were just backed up loading coupons the other day. Glad it worked fine for you!